Thank you for choosing La Selva Massage Therapy & Reflexology for your massage and bodywork needs.

 

Visits to our office are by appointment only. Our hours of operation are based on reserved appointments.

We reserve the right to open later or close earlier than the hours of operation posted above.

The following policies are observed to be respectful and considerate to all our guests and therapists. 

SPA ADMISSION & USE

Spa services are available to guests aged 18 and older. Guests under 18 need parental authorization and must be accompanied by a parent/guardian. 

MODES OF PAYMENT

We accept Cash, Visa, Master Card, Discover, American Express, and personal checks. Rates and services are subject to change without notice.

 GRATUITY

Customary gratuity ranges between 20% and 30%, which is appropriate and appreciated. A cash gratuity is greatly appreciated. Rates do not include gratuity.

 ​​​​​​APPOINTMENT RESERVATION POLICY

We offer online booking through the VAGARO appointment booking system for your convenience. You may also book your appointment by phone. If our therapists are in session and unable to answer your call, you must leave a detailed message with your contact information and the dates and times of your preferred appointment. The therapists will strive to return your call promptly.

At our discretion, we will require a credit card to reserve your appointment; your credit card will be charged half of the session rate. Once you attend your scheduled appointment, the reservation fee will be applied to your session payment.

The "Standby list" is a courtesy service offered to our clients interested in a specific date that is already completely booked and would like to be contacted in case of a cancelation or no-show. This courtesy service is not a confirmed appointment, does not guarantee an appointment, and does not roll over (it is only valid for that specific date). We strongly suggest clients reserve the earliest available appointment first and then, as an alternative, request to be on the standby list. 

RESCHEDULING, CANCELATION POLICY & NO-SHOW POLICY 

If you need to reschedule or cancel an appointment, please do so through the VAGARO appointment booking system. This will open the appointment to clients that are on a standby list. 

To avoid charges, please cancel or reschedule your appointment at least 24 hours before your appointment time. Cancelations or reschedulings made with less than 24-hour notice will incur charges for the missed appointment to the guest.

Suppose a reservation fee has been charged to reserve the appointment and reschedule it 24 hours before the appointment time. In that case, the reservation fee may be applied to your rescheduled session (this only applies to one (1) rescheduled session). If the appointment is canceled or the guest is a No Call/No-Show, the reservation fee is non-refundable and cannot be applied to other appointments.

 **Gift certificates, coupons, and promotional vouchers (Living Social, Groupon, etc.) WILL BE FORFEITED in case of a no-call/no-show or late cancelation (after a 24-hour cancelation window). These appointments can only be scheduled once and rescheduled once in the event of an emergency (only if we are notified before the 24-hour cancelation window). Vouchers and Gift Certificates are NON-REFUNDABLE, NO EXCEPTIONS.**

LATE ARRIVAL POLICY
We regret that late arrivals will not extend past their original appointment time. In exceptional cases, and when our schedule allows, we may be able to accommodate a partial or complete appointment. These exceptions will be at our discretion only with proper, advanced notification of your late arrival.

It has just as much care but a shorter appointment time with no fee adjustment.  

For arrivals where the remaining service time is half or less than the original service time, it is up to the therapist's discretion to reschedule the appointment or continue in a shorter time frame. A guest who is a No-Call/no-show after 15 minutes past the appointment time will have to reschedule the appointment and be responsible for the missed session. RETURNED CHECKS/INSUFFICIENT FUNDS POLICY

In the event La Selva receives a returned check for insufficient funds, we will require the guest to pay the face amount of the check and a service charge of up to $40 for the first check and up to $50 for each subsequent check.

HEALTH CONDITIONS

ALL pregnant guests must have written consent from their OB/GYN Practitioner stating they can receive prenatal massage. The therapist can not perform a prenatal massage without the physician's consent. First-trimester pregnancies cannot receive a prenatal massage, with no exceptions.

Please advise us of any health conditions, allergies, or injuries that could affect your service when making your reservation.

Please note the therapists at La Selva are not doctors; they cannot and will not diagnose conditions, prescribe medications, or perform spinal/skeletal manipulations. Massage is not a substitute for medical treatment. If you have any questions or concerns regarding your health or whether Massage Therapy suits you, please consult your physician before making an appointment. 

 CONFIDENTIALITY
All clients must fill out a health intake form before treatment. This confidential information will not be shared without the client's written consent. The client must fill out the health form as truthfully as possible to ensure that the therapist can provide the client with the best treatment possible.

Birthday Massage Special: 

This is an extended courtesy from our therapists to help our clients maintain a continuum of their therapy regimen and a reward to encourage healthy lifestyle choices. Our clients can redeem this discounted session during their birthday month (subject to schedule availability). To redeem your session, the following conditions must be met: the client must have had therapy within the last 30 days before their birthday month, and the previous therapy visit payment was not complimentary or a gift certificate. La Selva therapists reserve the right to refuse service and redemption of this service at any time and for any reason. 

 

REFUND POLICY

We do not offer refunds on any of our services at any time. La Selva will not refund deposits, monies paid, or cancelations. Packages purchased are not transferable, split, or refunded at any time.

 

SMOKING, CELL PHONES, & OTHER ELECTRONIC DEVICES

La Selva Massage Therapy & Reflexology is a pollution-free zone; therefore, smoking is prohibited anywhere on the grounds. Please understand that La Selva Massage Therapy & Reflexology is meant to be a place to relax and leave the world behind. Hence, using mobile phones or other electronic devices in the facility is highly discouraged for your comfort and consideration of our guests. 

 

LOSS OR DAMAGE

We regret that we cannot be responsible for any loss or damage to personal articles. Please keep all valuables on or near your person during your visit.

 

SEXUAL MISCONDUCT

Sexual misconduct WILL NOT BE TOLERATED. The client understands that any illicit or sexually aggressive remarks, advances, or gestures will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment. Please note that La Selva will notify law enforcement if we deem it appropriate.

We look forward to serving you!