|Monday||10:00 am||-||06:00 pm|
|Tuesday||10:00 am||-||06:00 pm|
|Wednesday||10:00 am||-||06:00 pm|
|Thursday||10:00 am||-||06:00 pm|
|Friday||10:00 am||-||06:00 pm|
|Saturday||10:00 am||-||02:00 pm|
Thank you for choosing La Selva MedSpa & Reflexology for your massage and bodywork needs.
Visits to our office are by appointment only. Our hours of operation are based on reserved appointments.
We reserve the right to open later or close earlier than the hours of operation posted above.
The following policies are observed to be respectful and considerate to all of our guests and therapists alike.
GROUPS & LARGE PARTIES Please call 865.622.3330 for information on group treatment packages and group rates that are available at La Selva. SPA ADMISSION & USE Spa services are available to guests age 18 and older. Guests under 18 need parental authorization and must be accompanied by the parent/guardian. Please do not bring children and leave them unattended. This is very disruptive to other spa guests and unsafe for the children.
MODES OF PAYMENT
We accept Cash, Visa, Master Card, Discover, American Express, and personal checks (with prior approval). Rates and services are subject to change without notice.
Rates do not include gratuity. Customary gratuity ranges between 20% and 30% are both appropriate and appreciated. A cash gratuity is especially appreciated. Gratuities are not included in gift certificate rates unless otherwise indicated.
APPOINTMENT RESERVATION POLICY
For your convenience, we offer online booking through the Vagaro appointment booking system. You may also book your appointment by phone. In the event our therapists are in session and unable to answer your call, you must leave a detailed message with your contact information and the dates and times of your preferred appointment. The therapists will strive to return your call promptly.
At our discretion, we will require a credit card to reserve your appointment; your credit card will be charged half of the session rate. Once you show to your scheduled appointment, the reservation fee will be applied as part of your session payment.
The "Stand-by list" is a courtesy service that is offered to our clients interested in a specific date, which is already completely booked and would like to be contacted in the event of a cancellation or no-show. This courtesy service is not a confirmed appointment and does not guarantee an appointment and does not roll over (it is only valid for that specific date). We strongly suggest clients reserve the earliest available appointment first and then as an alternative request to be on the stand-by list.CANCELLATION POLICY & NO-SHOW POLICY
If you need to reschedule or cancel an appointment please do so through the VAGARO appointment booking system, this will open the appointment to clients that are in a stand-by list.
To avoid charges, please cancel or reschedule your appointment with at least 24 hours before your appointment time. Cancellations or reschedules made with less than 24-Hours notice will incur charges for the missed appointment to the guest.
If a reservation fee has been charged to reserve the appointment and the appointment is rescheduled 24 hours before the appointment time, the reservation fee may be applied to your rescheduled session (this only applies to one (1) rescheduled session). If the appointment is canceled or guest is a No Call/No-Show, then the appointment reservation fee is non-refundable and cannot be applied to other appointments.
**Gift certificates, coupons, and promotional vouchers (Living Social, Groupon, etc.) WILL BE FORFEITED in the event of a no-call/no-show or late cancellation (after a 24-hour cancellation window). These appointments can only be scheduled once and in the event of an emergency, rescheduled once (only if we are notified before 24-Hour Cancellation Window). Vouchers and Gift Certificates are NON-REFUNDABLE, NO EXCEPTIONS.**
LATE ARRIVAL POLICY
We regret that late arrivals will not extend past their original appointment time. In exceptional cases, and when our schedule allows, we may be able to accommodate a partial or full appointment. These exceptions will be at our discretion and only with proper, advanced notification of your late arrival.
Just as much care, but a shorter appointment time with no fee adjustment.Arrivals where remaining service time is half or less than original service time, it is up to the therapists’ discretion to reschedule the appointment or continue in a shorter time frame. A guest who is a No-Call/No Show after 15 minutes past the appointment time will have to reschedule the appointment and be responsible for the missed session. RETURNED CHECKS/INSUFFICIENT FUNDS POLICY In the event La Selva receives a returned check for insufficient funds; we will require the guest to pay the face amount of the check and a service charge of up to $40 for the first check and up to $50 for each subsequent check.
ALL pregnant guests must have written consent from their OB/GYN Practitioner, stating they can receive prenatal massage. Without physician consent, the therapist cannot and will not perform a prenatal massage. First trimester pregnancies cannot receive a prenatal massage, no exceptions.
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your reservation.
Please note the therapists at La Selva are not doctors; they cannot and will not diagnose conditions, prescribe medications, or perform spinal/skeletal manipulations. Massage is not a substitute for medical treatment. If you have any questions or concerns regarding your health or whether or not Massage Therapy is right for you, please consult your physician before making an appointment.
All clients must fill out a health intake form before treatment. This information is entirely confidential and will not be shared with anyone without the client’s written consent. The client must fill out the health form as truthful as possible to ensure that the therapist can provide the client with the best treatment possible.