La Selva MedSpa & Reflexology
Unwind, Renew and Thrive!

Hours of Operation, Reservations and Policies

SundayNot Available
Monday10:00 am-06:00 pm
Tuesday10:00 am-06:00 pm
Wednesday10:00 am-06:00 pm
Thursday10:00 am-06:00 pm
Friday10:00 am-06:00 pm
Saturday10:00 am-02:00 pm

 

 

Thank you for choosing La Selva MedSpa & Reflexology for your massage and bodywork needs.

 

Visits to our office are by appointment only. Our hours of operation are based on reserved appointments.

We reserve the right to open later or close earlier than the hours of operation posted above.

The following policies are observed to be respectful and considerate to all of our guests and therapists alike. 

 

 

GROUPS & LARGE PARTIES
Please call 865.622.3330 for information on group treatment packages and group rates that are available at La Selva.
SPA ADMISSION & USE
Spa services are available to guests age 18 and older. Guests under 18 need parental authorization and must be accompanied by the parent/guardian. Please do not bring children and leave them unattended. This is very disruptive to other spa guests and unsafe for the children. 

MODES OF PAYMENT

We accept Cash, Visa, Master Card, Discover, American Express, and personal checks (with prior approval). Rates and services are subject to change without notice.

 GRATUITY

Rates do not include gratuity. Customary gratuity ranges between 20% and 30% are both appropriate and appreciated. A cash gratuity is especially appreciated. Gratuities are not included in gift certificate rates unless otherwise indicated.

 ​​​​​​APPOINTMENT RESERVATION POLICY

For your convenience, we offer online booking through the Vagaro appointment booking system. You may also book your appointment by phone. In the event our therapists are in session and unable to answer your call, you must leave a detailed message with your contact information and the dates and times of your preferred appointment. The therapists will strive to return your call promptly.

At our discretion, we will require a credit card to reserve your appointment; your credit card will be charged half of the session rate. Once you show to your scheduled appointment, the reservation fee will be applied as part of your session payment.

The "Stand-by list" is a courtesy service that is offered to our clients interested in a specific date, which is already completely booked and would like to be contacted in the event of a cancellation or no-show. This courtesy service is not a confirmed appointment and does not guarantee an appointment and does not roll over (it is only valid for that specific date). We strongly suggest clients reserve the earliest available appointment first and then as an alternative request to be on the stand-by list. 

CANCELLATION POLICY & NO-SHOW POLICY 

If you need to reschedule or cancel an appointment please do so through the VAGARO appointment booking system, this will open the appointment to clients that are in a stand-by list. 

To avoid charges, please cancel or reschedule your appointment with at least 24 hours before your appointment time. Cancellations or reschedules made with less than 24-Hours notice will incur charges for the missed appointment to the guest.

If a reservation fee has been charged to reserve the appointment and the appointment is rescheduled 24 hours before the appointment time, the reservation fee may be applied to your rescheduled session (this only applies to one (1) rescheduled session). If the appointment is canceled or guest is a No Call/No-Show, then the appointment reservation fee is non-refundable and cannot be applied to other appointments.

 **Gift certificates, coupons, and promotional vouchers (Living Social, Groupon, etc.) WILL BE FORFEITED in the event of a no-call/no-show or late cancellation (after a 24-hour cancellation window). These appointments can only be scheduled once and in the event of an emergency, rescheduled once (only if we are notified before 24-Hour Cancellation Window). Vouchers and Gift Certificates are NON-REFUNDABLE, NO EXCEPTIONS.**

LATE ARRIVAL POLICY
We regret that late arrivals will not extend past their original appointment time. In exceptional cases, and when our schedule allows, we may be able to accommodate a partial or full appointment. These exceptions will be at our discretion and only with proper, advanced notification of your late arrival.

Just as much care, but a shorter appointment time with no fee adjustment.  

Arrivals where remaining service time is half or less than original service time, it is up to the therapists’ discretion to reschedule the appointment or continue in a shorter time frame.
A guest who is a No-Call/No Show after 15 minutes past the appointment time will have to reschedule the appointment and be responsible for the missed session. 
RETURNED CHECKS/INSUFFICIENT FUNDS POLICY
In the event La Selva receives a returned check for insufficient funds; we will require the guest to pay the face amount of the check and a service charge of up to $40 for the first check and up to $50 for each subsequent check.

HEALTH CONDITIONS

ALL pregnant guests must have written consent from their OB/GYN Practitioner, stating they can receive prenatal massage. Without physician consent, the therapist cannot and will not perform a prenatal massage. First trimester pregnancies cannot receive a prenatal massage, no exceptions.

Please advise us of any health conditions, allergies, or injuries which could affect your service when making your reservation.

Please note the therapists at La Selva are not doctors; they cannot and will not diagnose conditions, prescribe medications, or perform spinal/skeletal manipulations.  Massage is not a substitute for medical treatment. If you have any questions or concerns regarding your health or whether or not Massage Therapy is right for you, please consult your physician before making an appointment. 

 CONFIDENTIALITY
All clients must fill out a health intake form before treatment.  This information is entirely confidential and will not be shared with anyone without the client’s written consent.  The client must fill out the health form as truthful as possible to ensure that the therapist can provide the client with the best treatment possible.

Birthday Massage Special
This is an extended courtesy from our therapists to help our clients maintain a continuum of their therapy regimen and as a reward to encourage healthy lifestyle choices. Our clients can redeem this discounted session during their birthday month (subject to schedule availability). To redeem your session, the following conditions must be met: the client must have had therapy within the last three (3) months before their birthday month, and the previous therapy visit payment was not complimentary or a gift certificate. La Selva therapists reserve the right to refuse service and redemption of this service at any time and for any reason. 
REFUND POLICY
We do not offer refunds on any of our services, at any time. No refunds will be provided for deposits or monies paid or cancellations. Packages purchased are not transferable, split, or refunded at any time. Packages expire after six months from the purchase date or as otherwise denoted by the coupon/voucher or certificate.
SMOKING, CELL PHONES & OTHER ELECTRONIC DEVICES
La Selva MedSpa & Reflexology is a pollution-free zone; therefore, smoking is prohibited anywhere on the grounds. 
Please understand that La Selva MedSpa & Reflexology is meant to serve as a place to relax and leave the world behind. Hence, the use of mobile phones or other electronic devices in the facility is highly discouraged for your comfort and consideration of our guests.
LOSS OR DAMAGE
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables on or near your person during your visit.
SEXUAL MISCONDUCT
Sexual misconduct WILL NOT BE TOLERATED. The client understands that any illicit or sexually aggressive remarks, advances, or gestures will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment. Please note that law enforcement will be notified if we deem appropriate.

We look forward to serving you!

 

© Copyright 2020 La Selva MedSpa & Reflexology. All rights reserved.