|Monday||10:00 am||-||05:00 pm|
|Tuesday||10:00 am||-||05:00 pm|
|Wednesday||10:00 am||-||05:00 pm|
|Thursday||10:00 am||-||05:00 pm|
|Friday||10:00 am||-||05:00 pm|
|Saturday||10:00 am||-||01:00 pm|
We respect your time and appreciate your choice to spend it with La Selva MedSpa & Reflexology. We've established the following policies to provide the utmost versatility and convenience to our guests.
Visits to our office are by appointment only. Our hours of operation are based on reserved appointments. We reserve the right to open later or close earlier than the hours of operation posted above. This is to conserve utilities and maintain a budget in order to continue offering you the best rates possible.
**We reserve the right to observe religious, national and personal holidays at any time and length of time. If this would overlap a standing appointment, to the best of our ability, we will notify our clients (given they have provided us with current valid contact information) to reschedule appointments at a mutually convenient date.**
Making a reservation is your acceptance of all of our policies; therefore, please be certain you've reviewed and agreed to these terms.
In our desire to be respectful and considerate to all of our guests, the following policies are honored:
La Selva MedSpa & Reflexology takes reservations up to three months in advance.
**We suggest you make your reservations and plan ahead as far in advance as possible due to limitations on select appointments. Please call 865.622.3330 for reservations.**GROUPS & LARGE PARTIES Please call 865.622.3330 for information on group treatment packages and group rates that are available at La Selva. SPA ADMISSION & USE Spa services are available to guests age 18 and older. Guest under 18 need parental authorization and must be accompanied by the parent while underage guest receives treatment. Please do not bring children and leave them unattended, this is very disruptive to other spa guests and unsafe for the children.
MODES OF PAYMENT
We accept Cash, Visa, Master Card, Discover, American Express and personal checks (with prior approval). Rates and services are subject to change without notice.
Rates do not include gratuity. 20%-30% is both appropriate and appreciated. A cash gratuity is especially appreciated. Gratuities are not included in gift certificate rates unless otherwise indicated.
RETURNED CHECKS/INSUFFICIENT FUNDS POLICY In the event, La Selva receives a returned check for insufficient funds we will require the drawer to pay the face amount of the check and a service charge of up to $40 for the first check and up to $50 for each subsequent check.
ALL pregnant guests must have written consent from their OB/GYN Practitioner stating they can receive prenatal massage. Without a consent the therapist cannot and will not perform a prenatal massage. First trimester pregnancies cannot receive a prenatal massage, no exceptions.
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your reservation.
Please note the therapists at La Selva are not doctors, they cannot and will not diagnose conditions, prescribe medications, or perform spinal/skeletal manipulations. Massage is not a substitute for medical treatment. If you have any questions or concerns regarding your health or whether or not Massage Therapy is right for you please consult your physician prior to making an appointment.
All clients must fill out a health intake form prior to treatment. This information is completely confidential and will not be shared with anyone without the client’s written consent. It is important that the client fill out the health form as truthful as possible to ensure that the therapist can provide the client with the best treatment possible.
APPOINTMENT RESERVATION POLICY
In the event our therapists are in session and unable to answer your call, it is important that you leave a detailed message with your contact information and the dates and times of your preferred appointment. We will not return calls to missed calls, only to those who leave a message. We will strive to return your call promptly however, we do appreciate your patience since it is our therapists who call you back, not a secretary. Our therapists like to provide a personal and tailored treatment to our clients, therefore they answer and return calls themselves.
At our discretion, we will require a credit card to reserve your appointment; your credit card will be charged half of the session rate. Once you show to your scheduled appointment the reservation fee will be applied as part of your session payment.
The "Stand-by list" is a courtesy service that is offered to our clients interested in a specific date which is already completely booked and would like to be contacted in the event of a cancellation or no-show. This courtesy service is not a confirmed appointment and does not guarantee an appointment and does not roll over (it is only valid for that specific date). We strongly suggest clients reserve the earliest available appointment first and then as an alternative request to be on the stand-by list.CANCELLATION POLICY & NO-SHOW POLICY In the event of a cancellation, you must notify our office at 865.622.3330. If we are unable to answer, leave your name, date and time of your appointment and contact information on our answering service. If the appointment is rescheduled 24 hours prior to the appointment time, the reservation fee may be applied to your rescheduled session (this only applies to one (1) rescheduled session). If the appointment is canceled or guest forgoes appointment (No-Show) then the appointment reservation fee is non-refundable and cannot be applied to other appointments. **Gift certificates, coupons and/or promotional vouchers (Living Social, Groupon, etc) WILL BE FORFEITED in the event of a no-show, no-call/no-show, or late cancellation (after 24-hour cancellation window). These appointments can only be scheduled once and in the event of an emergency, rescheduled once (only if we are notified prior to 24-Hour Cancellation Window). Vouchers and Gift Certificates are NON-REFUNDABLE, NO EXCEPTIONS.**
LATE ARRIVAL POLICY
We regret that late arrivals will not extend past their original appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.